10.08.2020.

Digital Mind

Implementing digital signing is easy with “SigningServices”

Signing documents digitally means moving forward thanks to using the possibilities provided to us by digital tools, enabling us to be more productive and innovative.

Since the secure digital signature has the same legal strength as a physical signature, there is no longer a need to commute or use mail/courier services to sign important documents – contracts, acts, applications and more. Digital signing is becoming increasingly more popular every day and it provides a wide range of applications for businesses to utilise in the digital world – processes can be automated, online customer experience and digital channels can be established. “Digital Mind” provides the solution “SigningServices”, which provides an intuitive and fluid user experience.

Currently, Latvians can electronically sign documents with a “Smart-ID” QES level account as well as with the LVRTC issued ID cards and using the “eParaksts mobile” service. Digital document signing is become increasingly more prominent and is currently experiencing rapid growth. In 2018, ID cards were used almost 900,000 times (30% year-to-year growth) to digitally sign a document. According to data from 2019, 46% of those living in Latvia have an ID card, which by default supports digital signing. At the time of writing this article, “Smart-ID” has almost 2.8 million users in the Baltic states and, in 2019, the amount of “Smart-ID” users in Latvia grew by 43%. The rapid user growth can be attributed to many banks making the switch to “Smart-ID” for remote transactions (online banking).

Digital signing is becoming more convenient and generally accepted

What does it mean for businesses?

Increasingly more of your clients and collaborators can use or are already using electronical signing. It opens up many possibilities regarding making your inner processes more effective and your services more accessible for clients through remote means. When switching to digital signing, the biggest benefits are improved customer service and working hours saved thanks to no longer having to do a lot of redundant manual actions as it is with a physical document.

Signing and processing a document digitally requires on average 7.5x less time than signing and processing a document physically.

Until recently, digital signing was mainly used for projects with government agencies, but now we are noticing a trend where increasingly more private organisations are implementing digital signing in their processes and online channels.

Why use a qualified electronical signature (QES) and authentication? There are several ways to digitally sign a document and verify your identity, e.g. online services that allow you to create an account which will be used for digitally signing documents; many services allow authenticating via social media accounts or register online. These examples that I mentioned and other variations are applicable depending on the context – organisational risk management policy and regulatory framework.

The key question is the users’ identity and the legal power of this digital signature. When using “Smart-ID”, an ID card or “eParaksts mobile”, you can be sure about the users’ identity and the legal power of the signature because underlying those services is an individual, government-issued and verified digital identity.

Secure digital authentication is equal to verifying an individuals’ identity face to face, and a qualified electronic signature has equal legal power as a physical signature.

To implement digital signing in your online channels, internal systems and processes, “Digital Mind” offers its innovative solution “SigningServices”.

“SigningServices” is an integration solution, which makes implementing digital signing straightforward.

“SigningServices” provides:

  • Fast results – your company can implement digital signing in a very short amount of time
  • Flexibility – our solution supports both “Smart-ID” and LVRTC products for digital signing as well as provides effortless integration for any new systems and processes
  • Security – the solution meets the highest security requirements and does not allow any unauthorised access to the documents
  • Control – our solution works within your organisations’ firewalls and you have full control over it
  • Monetary benefits – by using digital signing, you will save both money and employee time, and you can either choose to purchase or rent our solution

“SigningServices” can also be used to digitally sign documents where there is no requirement for a qualified electronic signature, such as invoices or signing a clients’ application with a tablet, in which the client signs on the tablet.

“Digital Mind” helps clients to become as efficient as possible by using digital means and technological solutions. Digital document signing is widely applicable in many processes and “SigningServices” will make sure it is simple, secure and beneficial.