Implementation of RPA makes company processes clearer and more transparent

Two years ago, Amber Beverage Group, a producer and distributor of alcoholic beverages, evaluated its internal processes and concluded that it was taking too long to process data and documents and needed to increase the efficiency, speed and quality of its processes. Over a two-year period, the company “hired” five robots. Saimons Žirnis, Business Process Development Manager at Amber Beverage Group, says that the implementation of robotic process automation (RPA) makes processes clearer and easier to understand.

“Before implementing robotic process automation, it is imperative to audit existing systems and processes. As a result, you will not only introduce process automation, but also make the processes themselves clearer and more transparent for users. The result of the audit is a clear overview of what activities are unnecessary and should be removed from the chain,” says S.Žirnis.

“We eventually automated 130 processes, and now the robots perform around 600 tasks per day and work 720 hours per month. One robot hour is equivalent to about four human hours,” shares his experience S. Žirnis.

RPA can be developed all the time, as new activities can be identified for automation by discussing the work process with management, conducting employee surveys and process audits.

Žirnis recommends investing more in the development process of RPA, as this will guarantee less maintenance and improvement later on: “You can also continue to use system integration, but this process tends to be cumbersome and resource-intensive. RPA is definitely simpler and quicker”. He also calls for robots to be integrated into the work team, i.e. to be introduced to employees not as a new technology, but as a new colleague.

The presentation by S. Žirnis, Business Process Development Manager at Amber Beverage Group, can be watched here.